By accessing or using the TORP website and related training platforms, you agree to be bound by these Terms and Conditions.
1. Definitions
- “TORP”, “we”, “us” and “our” refers to Traffic Offenders Rehabilitation Program.
- “Site” refers to the TORP website and the TORP training portal.
- “User”, “participant”, “you” and “your” refers to any visitor, customer, enrolee or person using the Site or Services.
- “Services” refers to all online education, assessments, live online sessions, certificates, court reporting, Transport for NSW (TfNSW) reporting and related services provided by TORP.
2. Eligibility and Use of Services
By accessing or using our Site or Services, you confirm that:
- you are at least 18 years of age (or aged 16 or 17 with the written consent of a parent or guardian);
- you have the legal capacity to enter into these Terms and Conditions;
- all information provided during registration is accurate and complete.
You are responsible for maintaining suitable internet, email and device capabilities required to complete the program.
3. Nature of the Program
TORP is an approved traffic course provider on the register maintained by the Local Court of New South Wales under Part 9 of the Criminal Procedure Regulation 2017 (NSW). The program is delivered in accordance with the current Operating Guidelines for the Traffic Offender Intervention Program.
Completion of the program does not guarantee any specific court outcome, licence reinstatement or Transport for NSW decision, and does not constitute legal advice. Participants remain solely responsible for complying with court directions, Transport for NSW requirements, legal obligations and applicable deadlines.
4. Registration and Payments
All enrolments must be paid in full before access is granted unless otherwise expressly approved by TORP. Access is personal to the registered participant and must not be shared, transferred, reproduced or used by another individual.
Providing false, misleading or incomplete information may result in suspension or cancellation of access without refund.
5. Program Access and Completion
Participants are responsible for completing all required modules, assessments and attendance requirements, uploading acceptable identification where required, and ensuring submissions are completed before expiry dates.
Program access periods are strictly enforced. TORP reserves the right to reset, extend or revoke access where there is suspected fraud, breach of these Terms, technical failure or court direction.
6. Live Online Sessions
Where live online sessions form part of the program, participants must attend using their real name, follow all instructions from hosts and facilitators, and must not record or share session content. Disruptive, abusive, threatening, intoxicated or inappropriate behaviour may result in removal without refund.
Sessions may be recorded for attendance verification and quality assurance. By participating, you consent to that recording. Recordings are stored securely and accessed only by authorised TORP personnel and, where required, by a court or regulator.
7. Certificates and Court Reporting
Certificates of Completion are issued by email upon successful completion of all program requirements. Participants are responsible for retaining their certificate, providing it to their legal representative, the court or Transport for NSW where required, and ensuring court details are accurate at the time of submission.
Completion records are retained for a minimum of seven years and certificates may be reissued on request during that period. An administrative reissue fee may apply for requests made more than twelve months after completion.
Certificates issued by TORP are valid only for the offence, court matter, or legal proceedings disclosed at the time of enrolment and completion. Certificates must not be reused, reproduced, or relied upon for subsequent offences, new charges, or separate legal matters occurring after course completion. Participants who commit further offences or require a certificate for a new matter may be required to re-enrol and complete the program again.
TORP is not responsible for incorrect court details supplied by participants, delayed court listings, court administrative errors, failure by participants to present certificates to court, or outcomes of legal proceedings.
8. Money Back Guarantee and Refunds
TORP offers a 100% Money Back Guarantee where you have completed the program in full and gained no benefit from it in:
- your court outcome;
- your Transport for NSW (TfNSW) licence matter; or
- your personal development or reflection.
To claim, you must submit the TORP Refund Request Form within 7 calendar days of your court date, including an explanation of why no benefit was gained and supporting documentation (such as your court outcome letter). Your Reflection Task will be reviewed as part of the assessment, and if any benefit is identified the guarantee may not apply.
The Money Back Guarantee does not apply where you have failed to attend or complete the program. A rejected program by the court does not automatically entitle you to a refund.
Case-by-case refunds. Outside the Money Back Guarantee, refunds may be considered in limited circumstances such as medical emergency, bereavement or mental health crisis, booking with the wrong provider, the program no longer being required by the court, or duplicate payment. Supporting documentation is required. A $30 administrative processing fee will be deducted from approved case-by-case refunds.
No refund situations. Refunds will not be provided where you failed to attend without a valid documented reason, you changed your mind after attending, you misunderstood the program content or enrolled without checking eligibility, or more than 7 days have passed since your court date (for Money Back Guarantee claims).
Nothing in this clause excludes any guarantee, right or remedy under Australian Consumer Law that cannot be lawfully excluded.
9. Refusal, Suspension or Termination of Service
TORP reserves the right to refuse, suspend, restrict or terminate access to the Site or Services at any time, including where these Terms are breached, fraudulent activity is suspected, abuse toward staff or facilitators occurs, false information is provided, or program integrity is compromised.
Where appropriate, TORP may report misconduct to relevant authorities or courts.
10. Intellectual Property
All content on the Site and within the Services, including videos, documents, assessments, branding, graphics and educational materials, remains the property of TORP unless otherwise stated.
Content must not be copied, reproduced, distributed, modified, recorded, shared, commercially used or used to train any artificial intelligence or machine learning system without prior written permission.
11. Limitation of Liability
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot be lawfully excluded.
Subject to that, and to the maximum extent permitted by law, TORP excludes liability for indirect or consequential loss, loss of opportunity, loss arising from technical interruptions, internet or email delivery issues, user failure to complete the program, court or Transport for NSW decisions, and reliance on Site content. All Services are provided on an “as is” and “as available” basis.
12. Website Accuracy and Availability
While TORP aims to keep information accurate and current, we make no guarantees regarding accuracy, completeness, reliability, availability or error-free operation.
Information on the Site may be updated, modified or removed at any time without notice.
13. Privacy
Use of the Site and Services is also governed by our Privacy Policy. TORP complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our Services, you consent to the collection, use and disclosure of information necessary for program administration, court reporting, Transport for NSW reporting where applicable, identity verification and compliance purposes.
14. Indemnity
You agree to indemnify and hold harmless TORP, its staff, contractors, facilitators and affiliates against all claims, liabilities, damages, costs and expenses arising from your breach of these Terms, your misuse of the Site or Services, or your violation of any law or third-party rights, except to the extent caused or contributed to by TORP.
15. Changes to Terms
TORP may update these Terms and Conditions from time to time. Updated versions become effective on publication on the Site. Material changes will take effect at least 14 days after we notify active participants by email. Continued use of the Site or Services after a change takes effect constitutes acceptance of the revised Terms.
16. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with the Site or Services are subject to the jurisdiction of the courts of New South Wales.
17. Contact
For enquiries regarding these Terms and Conditions, please contact TORP via the Contact page on our website.
18. Assignment
These Terms and Conditions bind and benefit the parties and their respective successors and permitted assigns.
You may not assign, transfer, sublicense or otherwise deal with any rights or obligations under these Terms and Conditions without prior written consent from TORP.
TORP may assign or transfer its rights and obligations under these Terms and Conditions on written notice to you, provided the assignee assumes all of TORP’s obligations on no less favourable terms.
Updated: 18/05/2026
